What happens if FedEx says delivered but no package?

Steps to Take When a FedEx Package is Marked as Delivered but Missing

If you’re expecting a FedEx package that was marked as delivered but has not arrived, follow these steps to resolve the issue:

1. Check for Delivery Photo Confirmation:

FedEx often captures a photo of the package at the time of delivery. Check your tracking information to see if a photo is available. It may show the location where your package was left.

2. Utilize the “Report Missing Package” Option:

If the delivery photo does not provide any clues, immediately report the missing package through the “Report Missing Package” option within your online tracking. This will initiate a formal investigation and potentially a claim.

Additional Tips:

• Contact the shipper to confirm the package’s contents and value.
• Check with your neighbors or building’s mailroom to see if the package was inadvertently delivered there.
• Visit the FedEx delivery location in person to inquire about the package.
• Consider filing a police report if you suspect theft or fraud.

Timeframe for Investigation:

FedEx typically initiates an investigation within 24-48 hours of receiving a missing package report. The investigation may take several days or even weeks to complete, depending on the complexity of the case.

Possible Outcomes of the Investigation:

• If the package is located, it will be delivered to you.
• If the package is lost or damaged, FedEx may issue a reimbursement or credit.
• If theft or fraud is suspected, the matter may be referred to law enforcement for further investigation.

Preventing Future Occurrences:

• Request a signature confirmation for valuable packages.
• Provide clear and precise delivery instructions when ordering online.
• Consider using a different delivery address if you are not able to receive packages during business hours.
• Track your packages regularly and promptly report any discrepancies.