Can Uber customers see their rating?

The Great Uber Rating Hunt: Why is it so hard to find my score?

Okay, let’s be honest, who hasn’t wondered what their Uber rating is? We all have that little voice in our head worrying if that one time we were running late and hopped in slightly breathless, or the time we spilled coffee (I’m so sorry, driver!), has tanked our score into oblivion. Uber makes it crystal clear that our rating is important, constantly reminding drivers to be polite and professional to maintain their high ratings. But when it comes to us riders? Finding our own rating feels like searching for buried treasure.

I finally found mine the other day, and honestly, the journey felt unnecessarily complicated. It’s tucked away in the privacy settings, multiple taps deep into the app. Seriously, it took longer to find my rating than it does to book a ride! The path is something like this: Menu > Settings > Privacy > Privacy Center > Scroll down to “Would you like to see a summary of how you use Uber?” > See summary > Scroll down again to “Browse your data” > View my ratings. Exhausting, right?

This whole cloak-and-dagger approach feels, frankly, a little manipulative. Uber emphasizes the importance of ratings for driver assignments, implying that a low rating could mean longer wait times or even difficulty getting a ride at all. This creates anxiety and encourages us to be “perfect” passengers. Yet, they make it incredibly difficult to actually see the score we’re supposedly so reliant on. It’s like being graded on a test you never get to see the results of.

According to a 2021 Pew Research Center study, 36% of Americans have used a ride-hailing service. That’s a huge portion of the population being subjected to this opaque rating system. Shouldn’t transparency be a priority for a service so many people rely on? Lyft, Uber’s main competitor, makes it significantly easier to find your rating, simply displaying it under your profile. Why the discrepancy, Uber?

My personal rating, by the way, is a 4.87. Not perfect, but I’ll take it. The relief of finally seeing that number was immense, even if it was mixed with frustration at the convoluted process. It makes me wonder how many other riders are out there, blissfully unaware of their rating, potentially being penalized by an algorithm based on a number they can’t even access easily.

Uber, I urge you, make this simpler. Put the rating front and center. Give your riders the transparency they deserve. It’s not just about good UX design, it’s about respecting your users and fostering trust. Hiding our ratings in the depths of the app only serves to breed suspicion and anxiety. Let’s bring the Uber rating out of the shadows and into the light.

#Customerratings #Riderrating #Uberratings