Why doesn't my credit card work on Grab?

Troubleshooting Grab Payment Failures Due to 3D Secure Issues

Grab, a popular ride-hailing and delivery service, provides a convenient payment system for its users. However, occasionally, you may encounter payment failures when using a credit card. One common reason for this is a 3D Secure issue.

What is 3D Secure?

3D Secure is an additional layer of security for online transactions. When you make a purchase online, your card issuer may require additional authentication to prevent fraud. This authentication process is usually done through a mobile app or SMS verification.

Troubleshooting 3D Secure Issues

If you encounter a payment failure on Grab due to a 3D Secure issue, follow these steps to troubleshoot:

• Check your mobile phone or email. Look for a message from your card issuer asking for verification. Enter the verification code provided.

• Contact your card issuer. If you do not receive a verification message, contact your card issuer directly. They can check if 3D Secure is enabled on your account and assist you in resolving any issues.

• Enable 3D Secure on your card. If 3D Secure is not enabled on your card, you may need to activate it through your card issuer’s website or mobile app.

Case Study

In the case you described, contacting your card issuer revealed that the Verified by Visa 3D Secure system was the culprit. A phone call to your card issuer resolved the problem. This suggests that the Verified by Visa system on your account was not properly configured, preventing successful payment processing.

Prevention

To avoid 3D Secure issues in the future, it is recommended to:

• Ensure that your mobile phone number or email address is up-to-date with your card issuer.
• Enable 3D Secure on your credit card.
• Check your card issuer’s website or mobile app for any known 3D Secure issues.

By following these steps, you can increase the likelihood of successful Grab payments and avoid the inconvenience of transaction failures.